Use case
HR Onboarding Bot
A bot that helps new hires get unstuck: policies, checklists, role-specific guidance, and fast routing to HR when the answer should be human.
Operating context
- New hires ask the same questions in different words
- Policies change; “latest answer” must be anchored to source
- Some requests are sensitive and require human review
- Onboarding tasks span HR, IT, and managers
Solution flow
- Onboarding intake by role, location, and start date
- Grounded policy Q&A with versioned sources
- Checklist automation with approvals where needed
- Handoff: sensitive topics routed to HR with context packet
Target KPI
Onboarding task completion progress
Target KPI
Source-anchored answer rate
Target KPI
Handoff volume for sensitive topics
Target KPI
New-hire satisfaction signals
Outcomes board
- Fewer repetitive questions and fewer “where do I find…” loops
- Onboarding stays consistent across teams
- Policies stay source-linked and up to date
- Sensitive topics route to humans with context